FCE/CAE/CPE - LETTER OF COMPLAINT

FCE/CAE/CPE – LETTER OF COMPLAINT

FCE/CAE/CPE – LETTER OF COMPLAINT – struktura, tipy, ukázky

Struktura:

1) oslovení

Dear Sir or Madam

2) obsah

• I am writing to complain about the way I was treated in (your restaurant)
• I am writing in order to complain about the service (and the food) that was offered to my (and my husband), last (Saturday, 11tth October)
• I am wriring to complain about the efficiency of your service in (your restaurant), which is in fact, one of the most recommended places in our town
• I am writing to expresss my annoyance at the service I received in (your restaurant) (yesterday). I chose your restaurant to invite (three of my important business clients after having read a glowing interview in „Best Restaurants in Britain 2000“, but the reality failed to live up my expectations.
• I am writing to complain about te unacceptable treatment that I recieved in your restaurant (last Friday), when I was intending to (have dinner with my husband)

3) používejte linking words

• first of all
• after that
• to make matters worse
• at the top of that (a třešničkou na dortu bylo, k tomu všemu)
• regarding
• in addition to
• according to my negative experience
• furtermore
• finally
• I would also like to point out (také bych ráda zdůraznila)

3) používejte pasiva

• We were asked to wait for 30 minutes

4) své myšlenky organizujte to odstavců, které oddělujte volným řádkem

5) Závěr:

Yours faithully,

Ukázka FCE/CAE/CPE – LETTER OF COMPLAINT 1

Ukázka FCE/CAE/CPE – LETTER OF COMPLAINT 2

Ukázka FCE/CAE/CPE – LETTER OF COMPLAINT 3

Ukázka FCE/CAE/CPE – LETTER OF COMPLAINT 4